Return Policy

Your Right to Return:
Under UK consumer law, you have the right to return your order within 14 days of receiving your items. To return, please contact us at info@pearlbrocade.com.

Return Conditions:
Items must be unused, in their original condition. Items that show signs of wear, including perfume scents will not be eligible for a refund.
Sale items and items purchased using discount codes are not eligible for refunds unless they are faulty.
This excludes our subscriber welcome code, which remains eligible for refunds in line with our standard return policy.

To ensure hygiene, scarves/hijabs and scarf caps that show any signs of wear cannot be refunded. Likewise, all accessories are non-refundable.

Refunds:
Once we receive and inspect your returned item, a refund will be processed within 14 days.
Refunds will be issued to the original payment method.

Exchanges:
Please note that we do not offer exchanges. If you wish to change an item, you will need to return it in line with our returns policy and place a new order.

Shipping Costs:
Customers are responsible for both the return shipping and the original shipping fee, unless the item is faulty or incorrect, in which case we will cover both costs.
If the shipping fee was waived due to a free shipping discount code, the original shipping cost will be deducted from your refund if the item is returned.
If returned items reduce the final order value below the £100 free UK shipping threshold, a £3.99 shipping charge will be deducted from the refund.

Need Assistance?
For guidance on returns, please contact us at info@pearlbrocade.com